type: Feature

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Magento merchants can now offer Portal Checkout, making it possible for customers to pay their RMA balance in the return portal instead of through a separate invoice.

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type: Feature

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Magento merchants can now offer Instant Exchanges, enabling customers to have their new items shipped immediately while also protecting the business from fraud.

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type: Feature

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Automatic order tracking is now supported in Magento, allowing merchants to provide customers with real-time notifications and a branded tracking portal.

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type: Update

release_note_text:

The EasyPost and Canada Post integrations now support items with long descriptions.

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type: Feature

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The Yotpo SMS & Email integration is now available to all merchants on the Enterprise plan, enabling merchants to customize and automate post-purchase email and SMS notifications.

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type: Update

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Multiple improvements have been made to the ReturnGO API, including the ability to retrieve the resolution used per item, details about exchange items included in the RMA, and transaction-related information for the RMA, such as refunds, payments, and their status, as well as a new webhook type for notifications about related transaction updates.

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type: Feature

release_note_text:

ReturnGO now integrates with Envoi du Net, a French 3PL provider, enabling merchants to generate return labels for customers.

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type: Update

release_note_text:

The list of supported carriers and service levels for the Shippo integration has been updated.

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type: Update

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Merchants using the latest version of the Sendcloud integration can now utilize cost-based fees when configuring return policies.

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type: Update

release_note_text:

The country of origin field has been added to the ReBound integration, for use in creating return labels, to facilitate customs clearance.

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type: Bug Fix

release_note_text:

Several fixes have been implemented to improve the portal customization settings.

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type: Feature

release_note_text:

Merchants now have greater control over the customization settings of their return and tracking portals, directly from the ReturnGO dashboard.

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type: Feature

release_note_text:

Merchants who use a drop-off integration through the ReturnGO API can now send customers a ReturnGO-generated QR code in the shipping instructions.

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type: Bug Fix

release_note_text:

Fixes have been implemented to address rare issues in exchanges, ensuring a smoother process.

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type: Feature

release_note_text:

Switch to Exchange is now available to all merchants as an add-on, making it possible to  incentivize customers who request a refund to exchange their product instead by offering an added bonus.

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type: Update

release_note_text:

Merchants can now establish an additional connection with DHL Express using a different shipping account number that can be used for paying customs fees (when applicable).

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type: Update

release_note_text:

The Postnord Varubrev service level has been added to the Shipmondo integration, including QR codes.

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type: Update

release_note_text:

Additional settings have been added to enable merchants to limit how much refund bonus customers can get per RMA.

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type: Feature

release_note_text:

Portal checkout is now available as an add-on, enabling merchants to let customers pay their RMA balance through the return portal instead of through a separate invoice.

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type: Feature

release_note_text:

Merchants can now create specific policy rules that will waive all fees in the RMA, so that if a customer selects multiple policy rules, one of which is set to waive all fees, then any fees associated with the RMA will be overridden.

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